Lowongan Kerja Posisi Claim & Damage Team Lead – SPX Express (Jakarta) di
DESKRIPSI LOWONGAN KERJA
Informasi Tambahan Lowongan Kerja
Tingkat Pekerjaan :
Kualifikasi :
Job Description:
- Monitor distribution of cases all agents and ensure all distributed cases are handled within SLA.
- Coordinate with other relevant teams in internal and external teams for necessary investigations to clarify issues and provide accurate information to all parties within agreed service levels (SLAs).
- To ensure that agents fill in all the required fields for the refund application process with the relevant team.
- Record and monitor query handling data in order to ensure no redundant actions are taken on the same issue.
- Prioritize and process urgent requests for claim settlement from related teams.
- Provide advice for difficult questions that cannot be handled by analysts in order to ensure the troubled orders can be handled properly based on company policy.
- Ensure the process of receiving claimed items from warehouse, ready for pickup by the operational team.
- Coordinate with the operational team to schedule the pickup of damaged items from warehouse.
 Requirements:
- Minimum S1 graduates from all majors.
- Preferably having expertise in excel formulas, Vlookup, Hlookup, Pivot, etc.
- Preferably have experience in claims analyst field.
- Having good communication skills.
- Have a good personality and work attitude and be able to work in a team.
- Willing to work with a shifting system
Pengalaman Kerja :
Jenis Pekerjaan : Kontrak
Spesialisasi Pekerjaan : Manufaktur, Transportasi & Logistik / 6092
Informasi perusahaan Pemberi Kerja,
Informasi Tambahan Perusahaan
Ukuran Perusahaan :
Waktu Proses Lamaran :
Industri : Manufaktur, Transportasi & Logistik
Tunjangan dan Lain-lain :
Lokasi : Jakarta Raya
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